Big Valley Therapy — Sandy, Utah
At Big Valley Therapy, we believe financial clarity is part of a good therapeutic relationship. Below you will find session rates, accepted insurance plans, and everything you need to verify your benefits before your first appointment.
Accepted plans
Insurance Accepted
We are credentialed with the following insurance providers. Coverage, copays, and deductibles vary by plan — all benefits must be confirmed directly with your insurance company.
We do not accept Medicare. If you have Medicare as your primary insurance, please contact us to discuss self-pay options.
We also accept the following alternative payment methods:
HSA / FSA
Health savings and flexible spending accounts accepted
Bishop / Clergy Pay
Church-supported counseling payment accepted
Superbill
Provided for self-pay clients seeking out-of-network reimbursement
Before your first session
How to Verify Your Insurance
We want to make insurance verification simple so you can focus on your healing. Follow these four steps to confirm your coverage before your first session.
Call your insurance provider
Call the customer service number on your insurance card and ask the following:
Is Joshua Otani, LMFT at Big Valley Therapy in-network?
- Provider name: Joshua Otani, LMFT
- Practice: Big Valley Therapy
- Address: 59 W 9000 S, Ste 4, Sandy, Utah 84070
- Phone: (801) 901-0559
- NPI: 1528617800
Also ask about:
- Coverage for individual therapy (CPT 90837 – 53 min)
- Coverage for couples therapy (CPT 90847 – 53 min)
- In-person vs telehealth coverage and rates
- Copay, coinsurance, or deductible amounts
- Number of sessions allowed per year
- Any referral or pre-authorization requirements
- Out-of-network coverage if submitting a superbill
Tip: Write down the representative's name, reference number, and date of your call to keep a record.
Share your insurance information with us
After confirming coverage, please email josh@bigvalleytherapy.com with:
- A clear photo of the front and back of your insurance card
- Your full name(s) and date(s) of birth
- Your home address
- Your phone number and email
We will verify your benefits and provide a clear summary including copay, coinsurance, deductible, session limits, and telehealth vs in-person coverage.
Review your coverage summary
Once we verify your benefits we will send you a clear summary of your coverage so there are no surprises at your first session — including your expected out-of-pocket cost per session.
Schedule your first session
Once benefits are verified, we schedule your free 15-minute consultation to discuss your goals and confirm therapy is a good fit before committing to ongoing sessions.
Billing details
Billing & Policy Questions
How are copays, coinsurance, and deductibles handled? +
- Copays are collected after the session.
- Coinsurance is determined after insurance processes the claim — you pay any remaining balance.
- Deductibles are your responsibility until met — coverage typically increases after your deductible is reached.
How are insurance claims submitted? +
We submit claims on your behalf after each session. Only time actually provided is billed. Processing times vary by insurer — most claims are processed within a few weeks.
Does insurance cover telehealth sessions? +
Coverage depends on your specific plan. Some insurers cover only telehealth, some only in-person, and some both. We verify this before your first session so you know exactly what is covered. Some plans only cover in-state telehealth — we will confirm this for you.
What is your cancellation and late arrival policy? +
Cancellations: At least 24 hours' notice is required to cancel or reschedule. Late cancellations or no-shows may be charged the full session fee. Insurance does not cover missed-session fees.
Each client receives one late-cancel / no-show waiver per calendar year. After that, fees apply fairly and consistently.
Late arrivals: Sessions end at the scheduled time if you arrive late — lost time cannot be added to future appointments. Self-pay clients are responsible for the full session fee. Insurance clients are billed for actual time provided.
Do you offer payment plans or a sliding fee scale? +
No. Big Valley Therapy does not offer payment plans or a sliding fee scale. Session fees are consistent for all clients.
How can I contact billing? +
We are happy to answer any questions about insurance, session fees, or payment options.
Contact Us
We would love to support you on your healing journey. Whether you're ready to begin or just exploring whether Big Valley Therapy is a good fit, please reach out — we would love to hear from you.